Once you have submitted your order, we will send you a confirmation email that will include your order number. It may take up to 24 hours for you to receive your confirmation. We aim to process all orders in 1-5 business days; this does not include in-store pickup. Your store will notify you of any delays or changes to your order.
We take your celebration seriously and we will do our best to ship your order as soon as possible. So with every order we have our standard shipping policy.
To insure that your package arrives in a timely manner we offer standard shipping which is 2-5 business days from our store in Moore, Oklahoma to anywhere in the continental United States. If you need your order quicker, we will be happy to expedite your shipping for an additional charge.
A tracking email will be sent to the provided email address once your order has shipped. You can also access your tracking number by logging into your account and clicking on the order number that wish to track. You can use that tracking number to track your order at UPS.com.
At this time, we are unable to ship to;
- Post Office Boxes
- Alaska, Hawaii, and US Territories such as Puerto Rico, Guam, & the Virgin Islands.
- International locations
Please allow for up to 12 business days for your order to reach you from the time that your order is placed.
Please Note: Shipping times are in addition to standard processing times and are determined by the carrier, Ace Party Supplies is not liable for transit time delays due to weather or service interruptions.
For more shipping concerns please see our Shipping FAQs
If you just don’t love an item and it is in original condition, never used or worn, Ace Party Supplies & Showtime Concession allows returns up to 30 days from the original purchase date. We do not offer exchanges, refunds, credits or otherwise on purchases over those 30 days.
Only merchandise costs are refunded, shipping costs will not be refunded. Orders that qualified for free shipping may be subject to shipping charge deduction, equal to the cost of the original shipping, from the refund.
Items must be in their original condition and packaging. Any sign of damage to the item will not be accepted.
Non-Returnable Items include:
- Wearables (Weapons, Makeup, Wigs, Masks)
- Helium Tanks
- Over Sized Items
- Bulk Products
- Special Orders
- Balloon Weights
- Sale & Clearance Items (including items purchases with special discount codes)
At this time, we do not offer product exchanges through the website, in-store only.
Ordering with Purchase Orders
Ace Party Supplies & Showtime Concession accept purchase orders from companies, schools and other organizations on a case by case basis. Here are the steps to order from us using a purchase order as payment:
- Place your order online by adding items to your cart and completing the checkout process. Choose the “School or Company Purchase Order” payment method.
- You must place the order online so that you know the total amount that is due (products, shipping and taxes if applicable). This information is necessary for the purchase order paperwork that you will be submitting to us.
- After placing your order online, submit to us your approved purchase order by email to (firstname.lastname@example.org) for reviewing.
- Verify that the total on the purchase order matches that order total on your online order.
- Verify that our company name Ace Party Supplies & Showtime Concessions is in your system, failure to do so will result in the rejection of your purchase order. Your payment will be made out to “Ace Party Supplies & Showtime Concession”- our official business name.
- Your order will be placed on a hold until we receive your purchase order, and review and approve it on our end. Once approved, we will then process and ship the order.
- If your purchase order is not approved or we have questions about it, we will reach out to you.
- If your purchase order is approved, we will send you an invoice for the payment. The invoice will be sent after the order ships and is due 30 days from the delivery of the invoice.